IT Managed Services

VDD’s IT managed services comprise of comprehensive, integrated suite of services to manage a client’s business operations as a single entity—with single point-of accountability. Our shared risk and reward model can eliminate the inflexibility and risks associated with traditional fixed cost services, allowing you to only pay for services that you receive.

Interruption of business continuity is responsible for delays and failures of many projects. Inadequate management of servers, storage and backups are often responsible for the interruption of business continuity.

In-house IT teams are sometimes under-staffed and this can impact process adherence for server and storage management services. There is hence a need for expert Server management service providers and Storage management solution providers who can help to improve the capability of in-house IT teams.

With our server management services, our client’s reduce their server expenses, increase their server availability, improve data protection and benefit from a decreased total cost of ownership.

  • Enable better growth and profitability
  • Minimise the downtime
  • Help you maintain business continuity
  • Provide 24x7x365 Support
  • Provide complete assistance for Disaster Recovery & Replication Consulting

Our server management services deliver flexible, quality server management and support services at optimum costs. Our skilled system administrators are certified professionals who can take over the responsibility of managing, monitoring & securing servers. We help our clients manage their sever environment efficiently by providing services such as:

  • Windows Server Management
  • Setup and Configuration of Servers
  • Remote Server Management
  • Security Management and Audits
  • Advice & Support on Data Migration Activities
  • 24x7 Troubleshooting Facilities

Business pressures in the present environment lead us to chase unrealistic deadlines. These pressures transcend people and many times afflict the IT systems and processes. Tough deadlines and cost pressures result in longer use of IT infrastructure. Such prolonged use of IT infrastructure and equipment can result in over-utilisation and hence breakdown. This situation clearly sets the stage for a proper system to address the required maintenance services.

Our IT Maintenance Services which includes Systems Maintenance Services and Computer Maintenance services provides the adequate level of support required to maintain smooth operations.

Break-Fix Services

Break-Fix Services takes care of hardware problems that affect business continuity and productivity. Break-fix support and IT support are offered on a reactive basis and/or proactive basis, as the case may be. This service is offered to clients across geographical boundaries. IT personnel are deployed onsite if required to troubleshoot the problems immediately and prevent recurrence. This saves on maintenance efforts and costs.

Out-of-Hours Support

Some of the organisations are too busy to attend to maintenance issues, during their working hours due to business demands. VDD provides support during ‘Non working hours,’ for the benefit of these organisations. The highlight of this service is that VDD offers support not only during ‘Out- of-Hours, but even on a 24*7*365 basis, if required by the client. The ‘After hours services’, can be customised according to the size of business or scope of the activities.

VDD’s IT hardware support services for server infrastructure is both comprehensive and flexible. We can deliver consultation for setting up server infrastructure or deliver full-time / part-time server support as required. Some of the key benefits of engaging with us are,

  • Consultation and comprehensive end to end Server lifecycle management
  • Flexible support for ad-hoc needs and contingencies
  • A Pro-active and reactive monitoring of servers
  • Incident management, Problem management, Change Management
  • Vendor management including server hardware procurement and installation
IT Support and Maintenance For Home Users

Through the years we have evolved into a highly skilled and professional IT support company mostly dedicated to SME and Educational Institutions but we haven’t forgotten our loyal home customers base. If you are looking for rapid and efficient support for your home network or single desktop, VDD can provide dedicated and professional service to meet your requirements.

We offer a wide variety of IT Support Services for the home:
  • Identifying and resolving hardware and software problems.
  • Detecting and removing computer viruses.
  • Managing and removing adware, spyware and pop-ups.
  • Rectifying email and internet problems.
  • System upgrades.
We understand that many of you do not care how your machine is running, just that it is running. So give us a call today to find out how we can help you with your IT problem.